Strong leadership is integral to grow any business. We understand that a great leader goes way beyond just skills and experience, their personality needs to integrate into a company culture to become an influential driver for business development.
Our Executive Recruitment Division is dedicated to delivering credible and quality candidates for senior level positions across ourcore sectors.
Recent Executive and Senior Positions
A sample of the most recent executive and senior positions we have recruited for:
Chief IT Officer
Our Approach to Executive Recruitment
Taking time to get to know you, your business and values is key to tailoring an effective recruitment solution.
The search will only commence once we are clear about your objectives and we then undertake comprehensive research, networking and analysis.
We meet every candidate before presenting them to you. We ensure their future career aspirations are a match to your business and all candidates are fully engaged prior to meeting you.
We are dedicated to offering full support throughout the process to provide a well-managed interview, offer stage and smooth on-boarding experience.
Why use ASC for your Executive roles?
Our years within the recruitment business have enabled us to develop a network of strong relationships built on trust and knowledge, mitigating the risk to our clients and helping them build a strategic advantage over their competition.
If you’re looking for a talented leader to take your business to the next level, please contact us and a dedicated consultant will talk through your objectives.
If you’re looking for your next career move within an executive or senior level position, send your CV to us and we'll contact you to discuss your ambitions.
A Senior Escalation Manager is required to handle serious customer issues/cases, be comfortable with communicating and negotiating with customers' at the most senior level. As the successful Senior Escalation Manager you will assess the demands of customers and also the commercial impact on the business, aiming to deliver a solution that meets both needs and ideally moves the customer from a complainant to an advocate. This role will require you to gain a high level understanding of the software solutions in order for you to engage with customers and internal staff in a meaningful way. This role can either be based in Loughborough or Colchester.
Respond to complaints from customers and escalations from within the business
Triage cases in order to identify those that can be dealt with elsewhere in the business
Engage with customers to understand and document their issues
Plan and agree the resolution of issues and co-ordinate resources across the business.
Meet with senior managers or directors at customers to understand their issues, discuss and negotiate resolution plans and recover business goodwill
Liaise with lawyers, insurers and Directors within the business to agree strategy and approach to cases
Negotiate and agree settlement or contractual exit terms where appropriate
Have an understand of business software, the ability to learn and understand business processes and relate them to the implemented solutions
Ideally you would also have knowledge of contractual terms and litigation or legal disputes
Although the Senior Escalation Managers role is primarily office-based, there will be a requirement to travel to other offices and to customer sites. There will be occasions where an overnight stay is required.
Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.
ASC Connections is a leading recruitment business specialising within areas of Engineering & Manufacturing, IT and Supply Chain & Procurement. We also recruit for Business Support roles & Executive level positions. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.