Are you an experienced Customer Service coordinator looking to work for a well-established and highly successful manufacturing organisation?

This is an excellent opportunity for a customer focused coordinator to process and co-ordinate customer orders and enquiries in a timely and efficient manner, achieving both business objectives and customer needs. The role is all about providing the best service to customer and making sure all tasks are followed through to the end.

As a Customer Care Coordinator you will be responsible for the following tasks:

• Provide quotations, pricing, and delivery timescales to customers
• Liaise with key departments (UK and internationally) to ensure order availability, and lead times.
• Monitor customer stock levels of packaging, products and finished goods to ensure continuity of production and supply, re-ordering where necessary.
• Monitor and co-ordinate the production process to ensure orders are processed on time, advising the customer of any delays or issues.
• Ensure all customer requests are handled promptly and efficiently.
• Liaise with customers to obtain regular forecasts, ensuring key departments are informed and appropriate administration is completed.
• Co-ordinate new and existing projects, liaising with key departments as necessary to ensure customer requirements are fulfilled.
• Collate authorised artwork and technical information from Customers and distribute to relevant departments
• Resolve customer requests, questions and complaints, analysing situations to determine the best use of resources, and escalating / referring issues as appropriate.
• Maintain accurate customer and product records.
• Communicate key and relevant issues with the Sales Manager and the Sales team.
• Attend customer visits.
• Attend training and to develop relevant knowledge, techniques and skills.
• Must be adept in use of MS Office 2000 or later, particularly Excel and Word, and ideally PowerPoint to basic level, Internet and email.
• Open to travel to other production sites, Germany, Italy and Czech Republic on an ad-hoc basis.
• Adhere to health and safety policy, and other requirements relating to care of equipment

As a Customer Care Coordinator you will have the following skills and experience:

• Proven experience of working in a customer care environment
• Experience of managing projects or working on project team.
• German speaking is advantageous
• Ability to communicate clearly and effectively by telephone, in person and in writing.
• Quick and accurate key board skills
• Ability to make effective decisions within established procedures
• Capable of following procedures and systematic processes
• Good Working knowledge of Microsoft office, Excel, word.

This is an excellent opportunity for a candidate who wants to work with a rapidly growing company who are all about looking after their customer base. They are looking for the right person who can join the company and grow with them.

The company are offering a competitive salary of £23k-£27k and they would like someone to join the team as soon as possible.

If this sounds like the perfect role for you then apply today!

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.

Overhead Crane Operator/Bander / Temp to perm / Dudley / £9.36 per hour

An Overhead Crane Operator / Bander is required for a steel processing and stockholding company based in the Dudley area. It is an excellent opportunity to join a well-established company during a period of growth.

Duties include operating overhead cranes to handle steel stock and banding / packing processed steel ready for dispatch. Temporary to permanent role with long term opportunities available for the successful candidates.

Duties include:

• Operating 30 ton overhead cranes with various attachments (c-hook, slings etc.) to move steel
• Loading / unloading vehicles and assisting with loading / offloading steel on machine lines
• Banding, packing and palletising stock
• Using the in house computer system to record stock data
• Any other duties as required

A background in the steel processing or stockholding industry is required for you to be considered. You must have experience operating overhead cranes.

This position is starting on days for a few weeks, but will be working two shifts on a rotating basis, mornings and afternoons, though there will also be a night shift introduced at some point this year, so flexibility to work a night shift is also required.

They are paying £9.36 to start with, for working the morning and afternoon shifts.

If you think this position is right for you, APPLY NOW! For more information contact Stephen Parker at ASC Connections.

01902 771 443 / stephen.parker@asc-connections.com / www.linkedin.com/in/stephenparkerasc

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.

Job Title: General Manager / Managing Director - Designate

Salary: Up to £65K (dep on exp) plus benefits

Location: Leeds (North)

A small, growing business that provides outsourced engineering solutions to high precision manufacturing businesses, is now seeking a General Manager to join the business as a succession plan to the existing MD who is due to retire soon. The business has been successfully offering design, manufacture and repair services to UK and European based customers for over 40 years. With a turnover closing in on £10M and over 40 employees, this business is going from strength to strength.

Reporting directly to the current MD, you will lead and manage the local site team, field sales staff and European agents, to ensure the annualised P & L Budget is delivered. This business is an SME, so you will manage the team from a 'hands on' perspective, whilst making sure you make time to step back and take a strategic approach to the continued growth and dynamic approach the company takes.

The ideal candidate will be from an SME, used to working 'hands on' with up to 100 reports covering engineering, manufacturing, goods in / out and sales. Some of the main criteria is listed below

• Degree qualified
• Strong management leadership, customer facing with commercial and financial acumen
• An eye for business, the ability to spot and develop opportunities, even if it means working outside of the usual company parameters
• Hands on HSE experience with IOSH training would be advantageous
• High precision engineering background
• Strong communication skills with internal and external stakeholders at all levels

If you're looking for career progression, in a company where you can be a strong influence as well as the opportunity for shares in the future, then please apply via the link in this advert, addressing your application to Neil Edwards.

Keywords relating to this role include; general manager, managing director, operations, sales, commercial, engineering, automotive, aerospace, rail, budget

Ideal living locations include; Leeds, Harrogate, Wetherby, Cowthorpe, Follifoot, Scarcroft

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.

Conventional Machinist / Rowley Regis / Temp to Perm / £10.00 per hour

We are currently recruiting for a Conventional Machinist / Senior Production Operative to join a manufacturing company based in Rowley Regis.

This position is an excellent opportunity for an experienced candidate to join a large well-established manufacturing company, setting and operating various machines as and when required. Ideally, you will be experienced with setting and operating various machines, including lathes, millers, drillers and more.

The skills and experience required for this role include;

• Turning down 200 components on the lathe
• Setting and operating Bridgeport millers
• Setting the cropper, cropping a batches of parts
• Drilling batches of tubes
• Operating the bandsaw to cut steel to siza

The shift pattern for this position would be straight days 8am - 5pm with a 2pm finish on Fridays. It is an on-going position with a view to a perm contract after a probationary period and the client is looking to get people started ASAP!

If you think this role is right for you, APPLY NOW! For more information contact Stephen Parker at ASC Connections.

01902 771 443 / stephen.parker@asc-connections.com / www.linkedin.com/in/stephenparkerasc

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.