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3^rd line support technician required to join a well-established IT support and service specialist.

The role

The technician will be providing managed IT services to a wide range of B2B customers over the UK and Europe. This role will require limited travel to customer sites. This role must act as an escalation point for technical queries, design and implement change requests and support service desk incidents

• Possibility to work part remote or entirely remote
• 25 Days Holiday including bank holiday

Activities will include but not be limited to:

Ensure all services requests are dealt with promptly within the agreed SLA (service level agreement). Prioritising workload to make sure calls/work are responded to according to priority whilst adhering to SLAs. Ensuring the customer is clearly kept up to date and informed always.

• Ensure effective logging of every request in the Service Desk Software and CRM
• Support Service desk as required to review incoming request and fact find and categorise and resolve as required
• Fact find and ensure that we have accurate and relevant information from the end user to enable us to troubleshoot the issue.
• Proactively manage existing customer service desks tickets, chasing third parties, customers as required. Ensuring the customer's expectations are managed throughout the process.
• Be able to demonstrate to users how/when they have generated and IT issue through misuse of the system and support them, so they don't cause the same error again.
• Liaising with customers to provide support with regards to networking issues
• To help produce and maintain service desk statistics, reports, checklists and other documentation as necessary. Monitor own workload, outstanding tickets and escalate potential breeches/issues in a timely manner.
• Carry out preventative maintenance and updates on servers.
• Ensure change control procedures are followed for all changes and accurately recorded including updating and maintaining all technical documentation
• Aid with the setup and configuration of smart phones and tablets etc where required
• Be part of an on-call rota
• Technical experience of VoIP, MS server, SQL server, VMware, Active directory, Office 365, Azure

The 3^rd line Technician should have one or more of the following qualifications in a technical subject:

• Microsoft Certified Professional
• Cisco Certified Network Associate (CCNA)
• VMware Certified Professional (VCP) or equivalent
• Microsoft Certified Systems Administrator or equivalent
• WatchGuard or Firewall Certification

This role would suit an experienced 3^rd line support technician with all the relevant skills and experience who is looking to progress a career within a reputable company

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

3^rd line support technician required to join a well-established IT support and service specialist.

The role

The technician will be providing managed IT services to a wide range of B2B customers over the UK and Europe. This role will require limited travel to customer sites. This role must act as an escalation point for technical queries, design and implement change requests and support service desk incidents

• Possibility to work part remote or entirely remote
• 25 Days Holiday including bank holidays
• Salary to £35k

Activities will include but not be limited to:

Ensure all services requests are dealt with promptly within the agreed SLA (service level agreement). Prioritising workload to make sure calls/work are responded to according to priority whilst adhering to SLAs. Ensuring the customer is clearly kept up to date and informed always.

• Ensure effective logging of every request in the Service Desk Software and CRM
• Support Service desk as required to review incoming request and fact find and categorise and resolve as required
• Fact find and ensure that we have accurate and relevant information from the end user to enable us to troubleshoot the issue.
• Proactively manage existing customer service desks tickets, chasing third parties, customers as required. Ensuring the customer's expectations are managed throughout the process.
• Be able to demonstrate to users how/when they have generated and IT issue through misuse of the system and support them, so they don't cause the same error again.
• Liaising with customers to provide support with regards to networking issues
• To help produce and maintain service desk statistics, reports, checklists and other documentation as necessary. Monitor own workload, outstanding tickets and escalate potential breeches/issues in a timely manner.
• Carry out preventative maintenance and updates on servers.
• Ensure change control procedures are followed for all changes and accurately recorded including updating and maintaining all technical documentation
• Aid with the setup and configuration of smart phones and tablets etc where required
• Be part of an on-call rota
• Technical experience of VoIP, MS server, SQL server, VMware, Active directory, Office 365, Azure

The 3^rd line Technician should have one or more of the following qualifications in a technical subject:

• Microsoft Certified Professional
• Cisco Certified Network Associate (CCNA)
• VMware Certified Professional (VCP) or equivalent
• Microsoft Certified Systems Administrator or equivalent
• WatchGuard or Firewall Certification

This role would suit an experienced 3^rd line support technician with all the relevant skills and experience who is looking to progress a career within a reputable company

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Jigging Assembly Operative / Aston / Temp to Perm / £9.00 - £11.78 per hour

We are currently recruiting for a Jigging Assembly Operative to join a world leading surface engineering and heat treatment specialist located in the Aston area of Birmingham.

You will be responsible for assembling pre-made jigs with automotive components.

Duties for this role include;

• Assembling of pre-made jigs with automotive components
• Visual checking and inspection of the products
• Packing, and general warehouse duties
• Operating machinery to "blast clean" components
• Other workshop duties as and when required

You will need to have experience within a fast paced, pressurised, manufacturing company, working within assembly. If you have similar experience within an automotive company that will be greatly beneficial to your application, though any pressurised assembly position will be considered.

The role is a temp to perm contract with permanent positions available after completion of a 13 week probationary period.

You will be working on straight days initially of 8am - 4pm, starting on £8.91 per hour. This will be during your few weeks of training.

Once you have settled in you will move on to a different shift pattern of your choosing. The choices would be;

Permanent Days - 6am - 2pm or 8am - 4pm, paying £9.00 per hour

Double Days - 6am - 2pm / 2pm - 10pm rotating weekly paying £10.40 per hour.

OR Permanent Nights working 10pm - 6am, paying £11.78 per hour.

If you think this Jigging Assembly Operative role is right for yourself then APPLY NOW!

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

A CNC Programmer is required for a well established, highly regarded engineering company based in Redditch. With a really low staff turnover, they're seeking a committed machinist with a stable career history and strong work ethic. The site itself is a small workshop that has 2 recently purchased Hurco machines, along with a number of second ops machinery, assembly cells and finishing equipment.

Benefits include an hourly rate of up to £15 p/h, overtime after basic hours paid at Time & 1/3 Weekday, Time & Saturday, 28 days holiday, company pension and various other perks!

This position is working a permanent day shift of 40hrs Monday to Friday, with an early finish each Friday too.

The Role -

- Programming & Setting of a CNC 3 axis Hurco Milling Machine, using Winmax Controls
- Writing new programmes from scratch long hand at the machine
- Full setup including tooling, jigs, fixtures, material, speeds and feeds
- Running a first off for inspection using measuring equipment, before final pass off from QC dept
- Machining of low to high volume batch parts
- Overseeing 2 operators in the team, providing them with setup and ops support when needed
- Producing small to large batch parts from stainless, copper, mild, stainless and other materials

To be successful in this role you will have -

- Proven background in programming and setting of CNC Hurco milling machines using Winmax
- Any previous experience programming turning lathes is highly advantageous
- Experience machining a wide range of materials in small and large quantities
- Confident self starter with the ability to work unsupervised at times
- Flexibility towards overtime as and when required

In addition to the formal package the company promote a friendly environment where all members of the team support each other in terms of hitting production targets, along with strict COVID measures

The business will also consider offering training to an experienced setter operator who has used Hurco machines frequently to edit and setup jobs, plus they have an opportunity to bring in the OEM to offer programming training for the right person.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

A hugely successful, manufacturing business based near Leicester, are seeking an experienced Quality Manager to join their business. As a global manufacturer and supplier of high-quality products to various sectors, this business have seen growth in each quarter of the last 12 months. With a site stretching over 100,000 sq feet, they have superb manufacturing facilities ensuring the highest possible standards are achieved. This company retains the reputation of a market leader in this area, due to its attention to detail and business excellence.

Quality Manager Overview -

Reporting to the Engineering Director, you will be responsible for leading a team (Quality Inspectors and Engineers), monitoring systems already in place and driving change that in hand, will enhance profitability on site.

Other responsibilities for the Quality Manager role include -

• Monitor systems on site, analysing data and driving changes that will improve on site performance.
• Investigate any issues and produce written cause and corrective/preventive action responses.
• Work closely with suppliers to ensure that commitment levels are aligned with business objectives.
• Help to reduce the volume of concessions submitted to the customer.
• Drive the zero defect and continuous improvement programme, documenting any changes.
• Manage the Quality team, organising training plans and developing Technicians to Engineer level.
• Maintain the QMS's and ensure that these are aligned to customer and company requirements.
• Assist with the training of other staff and offer technical support to customers when required.

Ideal applicants for this role would have the following demonstrable skills and experience -

• Experience leading a team within a manufacturing facility.
• Ability to read and work from complex engineering drawings.
• Conversant tools such as 8D, 5Y, FMEA, Fish Bone Diagram and SPC.
• Auditing knowledge and experience (such as ISO 9001 / AS 9100 / IATF 16949).
• Confident with problem solving in front of suppliers and customers.
• An engineering degree or other relevant engineering training.

Benefits include -

• Competitive starting salary.
• Personal development and progression routes.
• Bonus and pension scheme.
• Free parking and sociable working hours.
• Opportunity to work for an ever-growing business.

If interested in this position, please apply through this advert immediately.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

An experienced Material Planning/ Production Planning Manager is required to work for an established, successful and manufacturing company based in the Redditch. This is an excellent opportunity to grow and develop your career and to work for a company which is flourishing within these challenging times.

Responsibilities

• Materials and Production Planning of customer's orders to ensure OTIF delivery.
• Management of a small Procurement and Material planning team and ensure that they understand requirements and lead times for materials, components and sub contract services.
• Manage and maintain a variety of spread sheets and BOM's.
• You will extensively use the MRP/ERP system for the Master Production Schedule.
• Manage the inventory for your product area and escalating any issues.
• Expediting material to the shop floor.

Experience and skills required

• Previous experience as a Production/Material Planning Supervisor or manager within a manufacturing environment.
• Thorough understanding of ERP/MRP systems and how to get the best out of them.
• Strong attention to detail
• Excellent IT skills including MS Project, Excel and Outlook.

The business is looking to have the right person in this role as soon as possible.

If you feel you have the right skills and experience necessary, please apply communicating your salary expectations and notice period/availability

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

An established manufacturer of plastics moulded parts to a range of industries such as medical, automotive, construction and electronics is now actively seeking Injection Mould Tool Hangers to join their busy operation based near Oxford. With a global customer base, orders have been growing steadily, resulting in the need for additional moulding staff.

As Injection Moulding Tool Hanger, your duties will include -

• Planning ahead for upcoming Tool Changes, ensuring all the relevant tools, materials and equipment are ready
• Safely shutting down machines at the end of production runs
• Safely removing moulds from machines and returning to appropriate safe place
• Removing all materials not required for the next job and ensuring adequate materials available for next job
• Safely installing the tool for the next run and ensuring that all installations are completed safely and completely
• Ensuring that machines are in a clean and tidy manner suitable and safe for production operatives
• Ensuring all documentation is completed and accurate.
• Investigating opportunities to improve SMED, TPM, mould capture, processing efficiencies, material drying & conveyancing, recycling and automation to reduce manual workloads.

To be successful in the role of Injection Tool Hanger, the ideal Candidate -

• Will be experienced with carrying out tool changes in a safe manner, with safe use of tool hanging equipment
• Be capable of shutting down Injection Moulding machinery as per company SOPs
• Be competent with cranes, lifting and slinging, PPT

Based near Oxford this role is commutable from Banbury, Milton Keynes, Aylesbury, and High Wycombe.

On Offer -

A salary in the region of £27-30k is on offer along with bonus, pension and excellent career prospects. With a strong focus on training and development, they can offer a clearly defined route to progress through to becoming a Production Shift Setter for those that have the desire.

Apply now to start your application!

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

A leading, multi-national company specialising in manufacturing software/ MRP with a sites based in Worcester and the US are looking for a software developer to join their expanding development team. In this developer position, you will be working closely with a California-based team in order to provide production control software solutions. The positions offers highly flexible working hours, part working from home, and a pension scheme.

In this role you will be responsible for:

• UK based programming operations
• Design, maintenance, and enhancement of manufacturing systems
• Working closely with an international team
• Development of desktop, mobile, and web applications

To be successful within the role you will have:

• Strong experience in C#, .Net, DOT Net Core, SQL
• Proven communication skills (both written and verbal)
• A passionate outlook on programming and desire to grow as a developer

We would be keen to speak to individuals who have:

• Commercial experience as a developer in DevExpress
• Worked previously with Blazor, Angular, ASP, HTML
• Experience with Entity Core Framework, Xamarin, SCSS, RXJS
• Business knowledge experience in MRP and ERP

This role would be appropriate for anyone who has previous experience as a software developer, programmer, or software engineer, and lives within a commutable distance from Worcester.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

An established manufacturer of plastics moulded parts to a range of industries is now actively seeking Setters to join their busy operation based near oxford. With a global customer base, orders have been growing steadily, resulting in the need for additional moulding staff.

As Injection Moulding Setter, your duties will include -

• Carrying out tool changes and condition setting, ensuring production runs smoothly.
• Trouble shooting process issues.
• Supporting Lean initiatives.

To be successful in the role of Injection Moulding Setter, the ideal Candidate -

• Will have experience as Setter or Technician in an injection moulding environment
• Must have worked with plastic materials
• Know how to trouble shoot processing issues

On Offer -

A salary in the region of £30-36k depending on experience, company bonus, and training and development opportunities

Apply now to start your application.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Regional Sales Manager

A manufacturer and supplier of electro-mechanical products used in a diverse range of industries, is now seeking a Regional Sales Manager to help continued efforts to promote, increase market share and improve profitability of their ever expanding product range.

Reporting to the Sales Director you will be responsible for orders and quotations up to the value of £50K, carrying out field based sales and negotiations to secure profitable contracts. You will liaise with internal and external stakeholders to ensure projects and contracts remain profitable while ensuring customer expectations are met.

Some of your main responsibilities include;

• Technical sales, training and presentations delivered to customers
• Field sales covering OEMs and distributors offering pre and post-sales support on training and applications
• Carry out product demonstrations
• Manage P & L for your region and product range
• Market and competitor analysis
• Hybrid office / field based environment (80% field)

The ideal candidate will have worked in an engineering business with a technical / commercial background. Whilst this role doesn't have any direct reports, you will be required to matrix manage personnel from different departments in order to ensure projects are delivered on time, to customer specifications within promised timeframes, so experience of this is essential.

This growing business invests in its' employees future by offering internal and external training, agreeing on a career path that matches your aspirations and help you ensure a mutually beneficial working relationship.

If you're looking for an exciting new challenge for a company able to offer as much autonomy as you need while offering the support required to help you take control of your region / P & L, then please apply via the link to this advert.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.