19 JANUARY 2023, ASC Connections has won the Feefo Platinum Trusted Service Award for the third year running, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022.
Neil McNally, MD at ASC Connections, commented: “We’re delighted to receive yet another Platinum Trusted Service Award from Feefo. Keeping our clients and candidates happy is our priority so the fact this award is based on feedback from real customers gives us confidence we are continuing to provide an exceptional level of service. The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both candidates and clients alike. As we enter a new year, we will continue to listen, understand and deliver what our clientele wants.”
Congratulating ASC Connections, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction. The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. A particular congratulations to ASC Connections for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
Randy Lamotte is the Head of Marketing for ASC Connections. His love for creative endeavours such as writing and music began when he was only young. Through his current role, he loves to create and share content to help candidates find the best roles tailored to them, and for clients to find talented individuals to suit their needs.