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Product Service Specialist - Vision Products

Job Reference: 32865_1539789697
Location: Worcestershire
Discipline:/ Field Service
Salary Range:

£ to per Annum + Negotiable

Job Type: Permanent

Product Service Specialist for Vision Products, to undertake UK and International field visits, providing specialist assistance to both field service and help desks on products, including initial installations of newly launched products. With a working knowledge of optics or digital image capture, the Product Service Specialist for Vision Products will provide specialist customer support and service feedback into Vision product development programmes, deliver hands-on service engineer training and have experience of delivering technical documentation.

Product Service Specialist Vision Products Responsibilities & Experience:

* Ensure high quality of service support for Vision Technologies range of products to enhance the serviceability and reliability of Vision products
* Create and develop service support materials such as recommended parts, tools, calibration routines and service engineer training etc.
* Act as a focal point in the resolution of field service escalations relating to specialist products.
* Document and disseminate product support material and contribute to Service manual production.
* Represent customer support at Vision product quality meetings.
* Provide input and advice into the Special Project Request process.
* Have a science or engineering degree, or relevant work experience with Vision products
* Proven ability for problem solving and decision making.
* Have good listening skills with the ability to translate customer requirements and needs.

As a Product Service Specialist for Vision Products you will be the "Guru" for the Vision Product range, having input into quality issues and new instrument designs to ensure that products do not become a burden after launch.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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