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Internal Call & Trade Counter Specialist (Automotive)

Job Reference: 32172_1529502193
Location: West Midlands
Discipline: Sales and Marketing
Salary Range:

£22000 to 25000 per Annum

Job Type: Permanent
 
 

Job Title

Internal Call & Trade Counter Specialist

Terms

Permanent

Location

West Bromwich

Reports To

Sales & Marketing Manager

Hours of Work

40 Hours per week

Salary

Competitive

Additional Benefits

Long service awards, Annual holiday increase with length of service.



Overall Job Role

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. In addition: serving customers over a trade counter when required to achieve maximum sales and customer satisfaction.



Main Duties and Responsibilities

* Answer calls/respond to emails & create sales order
* Handle customer inquiries both telephone and by email
* Research required information using available resources
* Manage trade counter enquires whilst determining products required by customers and suggest alternative and/or additional items related to their order
* Manage and resolve customer complaints if needed
* Provide customers with good working knowledge of the products
* Update existing customer information as well as adding new customers
* Process orders, forms and applications
* Maintain counter area displays of merchandise in an orderly and attractive manner
* Follow up customer calls where necessary
* Document all call information according to standard operating procedures
* Carry out outbound calling campaigns when required
* Complete call logs/produce call reports







Key Competencies

* Extensive knowledge ALLMAKES, parts, components and accessories
* An understanding of competitive prices for Allmakes parts in the marketplace
* Good verbal and written communication skills
* Listening skills
* Customer service orientation
* Good organisational skills
* Attention to detail
* Good under pressure
* You will be outgoing and enthusiastic, enjoy dealing with people and happy to work in a small team
* Perform basic mathematical calculations required to accurately complete assigned tasks (discounts v mark up, customer pricing etc.…)



Education and Experience

* Fully IT literate
* Good working knowledge of Microsoft Word and Excel packages
* Experience of taking in bound calls
* Experience of working within an automotive factoring environment
* Knowledge of customer service principles and practices
* Some experience in a call centre or customer service environment
* Good data entry and typing skills

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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