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Customer Service Manager

Job Reference: LB/HQ00033016_1541788035
Location: West Midlands
Discipline: Customer Service
Salary Range:

£35000 to 35000 per Annum

Job Type: Permanent
 
 

Customer Service Manager - Perm

Engineering and manufacturing company

Kingswinford

35k per annum

Due to recent expansion, this client who manufacture, sell, distribute, install and service innovative homelift solutions are looking for an experienced Customer Service Manager.

Requirements:

* Minimum 3 years' managerial experience in a similar role within a fast-paced customer focused operation
* Ideally have experience operating in both B2C and B2B operations
* Experience of management using a computer-based ERP system
* Ideally have experience working for a product manufacturer

Duties to Include:

* Management and development of your teams
* Recognising opportunities for service level improvement and implementing them
* Produce MI Reports
* Development of internal relationships across the business
* Ensure all Customer Service KPIs are achieved

You need to be:

* Excellent people manager
* Innovative and comfortable implementing improvements
* Resourceful, efficient and well organised
* Flexible approach
* Be able to communicate well with customers
* Trustworthy, reliable and well presented
* Customer focused

Package:

* Competitive salary
* Mobile phone
* Bonus scheme
* Cash healthcare scheme
* 25 days' paid holiday (plus Bank Holidays), and day off for your birthday!

This is an exciting opportunity to join a rapidly expanding company.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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