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Customer Account Manager

Job Reference: HQ31010_1520959139
Location: West Midlands
Discipline: Customer Service / Field Service
Salary Range:

£17500 to 21700 per Annum + excellent benefits package

Job Type: Permanent

Experienced Account Managers are required to join a well-established company with over 20 years of continual growth within the hospitality industry. The company has an excellent reputation and believes in rewarding their team. Along with a competitive salary, you will also be entitled to a range of benefits to include:- pension, holidays 25 days plus bank holidays, monthly bonus scheme, private medical and dental care and gym membership.

As an Account Manager the main focus of the role will be to deliver excellent customer service to a diverse client base by promoting a range of internationally recognised brands, in the hospitality industry. Working a part of a large team your duties include:

* Managing an account base of over 150
* Developing ongoing customer relationships by delivering excellent customer satisfaction
* Using different methods to communicate, such as, online and telephone
* Processing of orders and handling of queries
* Negotiating with client
* Analysing buying patterns to maximise sales


The successful candidate will possess excellent customer service and sales experience in order to support the business and become an active member of the customer contact centre.

* Proven track record within a business to business (B2B) sales environment
* Ability to build relationships with your own clients
* Ability to plan activity with sales calls
* Target driven individual
* Working with KPIs
* Fully competent in all MS office package
* Experience of using a CRM system on a day to day basis

The full benefits package is as follows:

* Holiday - 25 days plus statutory holidays
* Monthly Bonus Scheme
* Pension
* Death in Service
* Share Scheme(s)
* Private Medical and Dental Insurance
* Childcare vouchers
* Cycle to work scheme
* Gym membership
* Free Parking and onsite catering

Hours of work are Monday to Friday across the following working pattern:-

* 7:00 am to 3.00 pm
* 8:00 am to 4.00 pm
* 8:30 am to 4.30 pm
* 9:00 am to 5.00 pm
* 10:00 am to 6.00 pm

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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We have longstanding relationships with some of the best known companies both within the UK and internationally and often on an exclusive basis which allows us to present our candidates with only the best opportunities to support their career development.

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