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2nd/3rd line IT Support Analyst

Job Reference: DB/33203_1548085166
Location: West Midlands
Discipline:/ Information Technology
Salary Range:

£25000 to 28000 per Annum

Job Type: Permanent

2nd / 3rd line Technical Support Analyst required for my client an IT Services and Cloud Solution Provider with multiple offices.

Seeking a keen, driven individual to assist in the delivery of first-class support and installation services to the current and growing client base. The role may well require as much as 40% of the time at client's sites (Largely Midlands based)

The selected individual will be joining a forward thinking business with great exposure to various technologies and solutions.


* To provide 2nd/3rd line technical support to a diverse array of clients (telephone / remote and site based support)
* Provide on site support & installations where required
* To provide 2nd/3rd line support of escalated helpdesk calls
* To be proactive when dealing with user issues keeping the client updated on the status of their support query
* To log and action issues identified by proactive monitoring
* To support and maintain all levels of appropriate documentation
* To assist in the maintenance and administration of hosted solutions

Essential Experience:

* Previous experience working in a role providing a high level of 2nd line desktop & server support / Helpdesk (remote/telephone/desk side/site support) experience
* Excellent telephone manner, stakeholder management and communication skills
* Knowledge of Microsoft based server operating systems with emphasis on Windows Server 2008, 2012 & 2016
* Strong knowledge of Microsoft based desktop operating system Windows 7/8/10
* Exchange server 2010 / 2013 & Exchange Online (Office 365)
* Experience with using and troubleshooting Outlook 2007 / 2010 within a network environment (permissions, calendar sharing, and delegation)
* Experience of managing shared folders and printers in a network environment
* Knowledge of network and firewall administration, Active Directory administration - users creation, group memberships management, password management

Desirable Experience:

* Group Policy
* Microsoft / certifications desirable
* Server installation / migration experience
* Linux server exposure Ubuntu, Centos
* VoIP/SIP/Telephony Exposure
* Previous VAR / Reseller experience

This is an opportunity to join a growing and forward thinking organisation with a great ethos, who place great technical service and relationship management at the heart of the business

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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