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1st Line Service Desk Analyst

Job Reference: 32816_1539012867
Location: West Midlands
Discipline:/ Information Technology
Salary Range:

£15.00 to 16.00 per Hour

Job Type: Contract

Seeking an experienced 1st Line Service Desk Analyst, you will be responsible for the supply of Global Standard Services such as infrastructure, operational, and non-ERP application services. You will work in your team to provide first-line support for customer incidents and requests, ensuring that a high degree of customer service and SLA's are maintained.

As the successful Service Desk analyst you will investigate and diagnose problems by phone, remote support, mail and support users in the use of computer equipment and all internal systems. Have the ability to build relationships with both customers and colleagues to ensure a high quality solutions of all incidents and requests.

1st Line Service Desk Analysts Skills & Experience

* Have a good understanding of the ITIL framework
* Experience of supporting Windows applications, providing infrastructure & operational support
* Have strong customer service skills combined with a performance orientation are a prerequisite to succeed in this role.
* Ability to empathise with customers' needs and communicate proactively to resolve problems, establishing good relationships within the business.
* Strong problem solving and analytical skills which will result in consistent high quality performance.
* We are looking for someone with vocational education coupled with extensive experience in the field of operational IT.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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