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Sales Executive - Building Products/Services

Job Reference: 31081_1516105137
Location: Warwickshire
Discipline: Sales and Marketing
Salary Range:

£19000 to 21000 per Annum + Commission

Job Type: Permanent

Internal Sales Executive

Job Profile

Role: Internal Sales Executive

Reports to: Internal Sales Manager

Role core purpose: Manages a portfolio of accounts and is responsible for retention and growth of the pre-selected accounts. Could also do sales administration duties.

Location of role: Nuneaton

Accountabilities & Key tasks

* Provides back office technical and commercial support to Key Account Managers, Regional and Sector Sales colleagues.
* Project manages and coordinates customer projects and product requirements
* Works closely with the Key Account Managers, Regional Sales Executives and Sector Sales Executives
* Solves simple research and development problems
* Supports the development of concepts by liaising with the Factory and sales colleagues
* Communicates effectively with the factories and external suppliers to manufacture or source the customer's requirements
* Completes actions from key account meetings
* Provides the first point of contact for new customers over the phone to understand the enquiry and take relevant action as appropriate
* Helps customers select the right product on the phone by explaining the features and benefits
* Converts enquiries from new customers into sales
* Develops a good level of product knowledge
* Ensures 100% customer satisfaction
* Manages assigned clients and is responsible for retention and growth of the re-selected accounts. May have a sales budget to achieve.
* Provides logistics information for customers. Tracks orders and confirms when products will arrive. Charges freight costs to customers.
* Produces commercial offers for customers
* Produces quotations and follows up on quotations
* Answers and resolve customer's or installer's technical queries
* Maintains and updates the CRM and other systems
* Visit suppliers and customers when required
* Makes arrangements for trade shows and arranges promotional materials
* Sends out marketing materials to sales team including catalogues and price lists
* Any other duties or responsibilities that may reasonably be required from time to time.

Employee Specification & Key Requirements

Role: Internal Sales Executive

Areas to measure

Educational and professional level

* A technical degree is preferred or a commercial degree with technical experience

Type and depth of experience

* Experience in a similar technical internal sales role is essential
* Project management experience
* Commercial acumen
* Knowledge of the specification/tender process and HVAC market demands and experience with the retail, industrial or public sectors would be advantageous.
* A good level of IT skills including knowledge of CRM systems

Personality traits

* Ability to prioritise, manage a high level of workload and work under pressure
* Highly organised
* Ability to continuously learn new technical aspects of products
* Structured working
* Proactive and self-motivated with an outgoing personality
* Effective customer service skills, sales driven and able to build relationships
* Ability to influence senior colleagues
* Problem solving ability
* Complaint handling by effectively by taking the heat out of a situation, understanding the facts and finding an appropriate solution
* Highly effective communication skills including the ability to communicate technical concepts to customers in a way that is easy to understand
* Commitment to completing the job
* Effective questioning skills to understand customer needs and ability to close a sale
* Consideration and supporting other team members
* Empathy
* Enthusiasm for the role and able to have fun at work


* English and local regional language requirements

Other requirements

* Driving licence is required
* A willingness to travel from time to time

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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