Call us today: +44 (0)121 236 1662

Customer Service Agent

Job Reference: NT/19316_1526546970
Location: Oxfordshire
Discipline: Customer Service
Salary Range:

£21000 to 21000 per Annum

Job Type: Permanent
 
 

Customer Service Representative - Fluent in German/French/Spanish/Italian or Portuguese

Oxford

£21000 per annum

Permanent

Job Details

Are you BORED in your BORING looking office? Would you like more benefits? Would you like to work somewhere that offers career progression? Then, look no further!

The world's leading travel company are looking for an experienced Customer Service Agent to join their friendly team in a fantastic working space. The company have been going for 18 years and are incredibly successful. They are frequently voted as one of the best companies to work for in the world.

The ideal candidate will be fluent in English and also fluent in either French, Spanish, German, Portuguese or Italian.

The role would suit someone who has done some form of customer account management and has dealt with complex queries. Knowledge of the travel industry or experience of sales would be useful but not essential.

The Role: As the Customer Service Agent you will be expected to: -

* Handle inbound/outbound calls/emails or chats whilst consistently meeting and maintaining operational performance metrics.
* A subject matter expert who can provide advice and accurate information to internal/external customers appropriately to match the situation.
* Adaptability to process: putting the customer experience first whilst also protecting the reputation and integrity of the brand.
* Take ownership for issue resolution and only escalating to a senior member of the team when all options have been exhausted.
* Provide clear and concise case documentation in comprehensive English.
* Adherence to schedule set by Workforce planning team.
* Use multiple internal systems and applications efficiently with an ability to multi-task.
* Participate in user or product testing and focus groups advocating for the brand to improve our product and processes.
* Provide and be receptive to constructive feedback whilst maintaining professional integrity.
* A positive, friendly, can-do attitude towards staff and customers.

To be successful in the Customer Services Agent role you will have:

* Fluent written and spoken English & Spanish/French/Italian/Portuguese/German
* Competent with computers/quick to learn new systems.
* A passion for excellent Customer Service.
* Demonstrable time management and prioritisation skills.
* Completes tasks to deadlines without need for supervision.
* A team player who can clearly communicate their own voice.
* Uses initiative to identify root causes and solve problems.

Benefits:

* Core hours are 9-5 but have flexible working hours.
* Their free mini bus service will pick you up from train station or bus stop and take you to work!
* Parking on site
* £850 payment per year towards general well being
* 25 days hols statutory
* 10% bonus and share options
* Free Gym on site and free Healthcare
* Free Snacks/chocolate/crisps/drinks and fruit available every day
* Subsidised restaurant
* Bar/Pub on site
* Regular events
* Games room and access to nearby Football pitch
* Espresso machines on every floor

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

Get Email Job Alerts

Sign up to be the first to receive our latest sector news, career opportunities and company updates.

ABOUT ASC

We have longstanding relationships with some of the best known companies both within the UK and internationally and often on an exclusive basis which allows us to present our candidates with only the best opportunities to support their career development.

Connect With ASC