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IT Support Engineer - 1st & 2nd Line

Job Reference: 32920_1540477307
Location: Manchester
Discipline:/ Information Technology
Salary Range:

£ to per Annum + Negotiable

Job Type: Permanent

An experienced IT Support Engineer with proven experience in a first line & second line support role is required to help resolve user issues sent to the Service Desk, providing hands-on support for IT issues for the UK and international offices. We need an IT Support Engineer with knowledge of Skype for Business software, Cisco VPN, WLANS, Office 213/16/365, NAS, TCP/IP, DHCP, DNS and WNS.

As the successful IT Support Engineer you will be responsible for escalating calls depending upon their severity, identify repetitive faults and make recommendations for resolving faults and implement corrective actions.

IT Support Engineers Responsibilities & Experience

Experience of working within an ITIL framework

1st line user support and troubleshooting for all users (including globally)

Administration and support of desktops, laptops and Skype for Business

Windows 7/10 OS builds and software installations via SCCM and traditional methods

Application Support, liaising with third party suppliers where appropriate

Installation and support of approved accessories and network printers.

Microsoft Exchange administration

Build & deployment via SCCM

Knowledge of Mimecast Administration, Backup Exec software, and Backup Procedure

Hold a full UK driving licence as travel to customer sites is required

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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