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Senior IT Support Professional

Job Reference: 33331_1547824158
Location: Lincolnshire
Discipline:/ Information Technology
Salary Range:

£ to per Annum + Negotiable

Job Type: Permanent
 

An exciting opportunity for an experienced IT Support Professional to work within the team responsible for day-to-day running of the Desktop environment and associated technologies. This will also allow the successful IT Support Professional to take a senior role within the support team and stand in for the manager at meetings and during holidays etc. but also mentor junior team members.

Senior IT Support Responsibilities & Skills:

* Taking a senior role within the support team, acting as an escalation point and providing mentoring, guidance and support for service desk and desktop support staff.
* Providing a high level of 2nd line/desktop support covering Microsoft Windows technologies as well as some 3rd line support.
* Take ownership of complex incidents escalated by Service Desk Engineers.
* Automation: creating scripts where possible to improve desktop support processes (PowerShell/VBScript scripting).
* Assisting with upgrades to software and systems.
* Excellent customer service skills developed working in an IT service-oriented environment.
* Have an analytical approach - a structured thinker and problem solver
* Microsoft Desktop operating systems (Windows 7/8/8.1/10)
* Microsoft Server operating systems (Windows Server 2008/2008 R2/2012/2012 R2/2016)
* Microsoft products including Active Directory, Exchange, Office 365, Microsoft Office Suite
* Cisco switching and routing configuration experience

There will be an opportunity for the Senior IT Support Professional to be involved with IT project work, working closely with IT Management and senior technicians on technical development. Holding a Full UK driving license you will have an MCSA or equivalent professional qualification and ideally ITIL foundation level qualification.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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