Lead Application Support Engineer

£40000 - £48000 per annum Hybrid, 25% bonus

Job Description

To work for a Company that specialises in facilitating access for manufacturers of clothing, footwear and fashion items to global channels via an online marketplace. Taking ownership of internet related configurations across multiple systems and channels you will provide clear and concise guidance, support and resolution to technical issues

Benefits Include:

  • Hybrid/Flexible working
  • 25% Bonus - performance based
  • Free Parking

Key Responsibilities:

  • Provide leadership and guidance technically, commercially and managerially for the marketplace department
  • Driving eMarketing and eCommerce activities including the management of 4 direct and 5 indirect reports.
  • Analyse tracking key performance KPIs and regular reporting to support decision making
  • Use channel analysis and insight to enhance marketplace performance and drive sales
  • Analyse product performance data to identify areas of success and potential improvement and implement improvements
  • Ensure the team maintain the website and brand marketing
  • Work to meet the company's marketplaces revenue targets
  • Manage relationships with external parties

I want to speak to candidates who have previous experience of supporting web based applications, any experience of supporting an internet (IOT) or ecommerce solution, in a technical management or leadership capacity would also be nice to have.


  • Demonstrable experience as a team manager / leader.
  • Experience in web, Ecommerce, internet or IOT based solutions
  • Confident at managing and prioritising workloads and delivering against targets
  • Strong analytical and critical thinking skills and able to establish logical practical solutions
  • Able to lead and deliver a support project
  • Able to analyse and manipulate data to identify and create solutions
  • Good knowledge of specific areas of the role and current marketing practices
  • Embraces personal challenges, engages interest and participation of others and has a collaborative approach to working with others
  • Able to meet deadlines and see projects to conclusion
  • Creative and solutions orientated, with proactive and positive approach
  • A willingness to grow and develop within the role
  • Good communicator at all levels, who can build relationships and influence others
  • Able to work outside core hours to accommodate different time zones
  • Must be based in East Midlands area as role is hybrid

This role would suit anyone who has experience of supporting an internet, ecommerce or IOT solution. This is an East Midlands Hybrid role

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

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