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Support Team Leader

Job Reference: DB/32246_1530537229
Location: Gloucestershire
Discipline:/ Information Technology
Salary Range:

£40000 to 50000 per Annum

Job Type: Permanent
 

Microsoft Systems Support Team Leader required for my Gloucestershire based client who specialise in the provision of market leading Web and Cloud based solutions, services and products.

My client is the fastest growing business in the UK for this sector, with offices across UK, Germany & Spain. A very competitive salary, an excellent working environment and the opportunity for European travel await the successful candidate.

Duties Include:

* Set the strategic direction for the Microsoft portfolio
* Manage internal and external stakeholders and vendors
* Contribute to the design of new infrastructure solutions as assigned through the company's project process
* Build, implement, test and document new infrastructure solutions as assigned through the company's project process
* Manage the workload and priorities of a team of Microsoft Systems Engineers split across multiple locations
* Act as a technical escalation point to manage incidents and issues on managed Microsoft systems managed by the Systems Operations team
* Provide mechanisms and process to the IT Operations teams to enable them to effectively manage and monitor the performance, capacity and availability of the infrastructure and services
* Provide accurate and timely reporting to group standards
* Contribute to the management and development of an appropriate infrastructure security policy.

The Microsoft Systems Operations Team Lead will work closely with the Head of Systems Operations to ensure that engineer's tasks and workload are prioritised to ensure that operational BAU work dovetails closely with continuous improvement project work. They will work closely with the IT operations teams in order to ensure that alerting, monitoring of systems and platforms is of the highest standard and meet targets. They will be responsible for reporting of their platforms to group standards.

Duties Include:

* Set the strategic direction for the Microsoft portfolio
* Manage internal and external stakeholders and vendors
* Contribute to the design of new infrastructure solutions as assigned through the company's project process
* Build, implement, test and document new infrastructure solutions as assigned through the company's project process
* Manage the workload and priorities of a team of Microsoft Systems Engineers split across multiple locations
* Act as a technical escalation point to manage incidents and issues on managed Microsoft systems managed by the Systems Operations team
* Provide mechanisms and process to the IT Operations teams to enable them to effectively manage and monitor the performance, capacity and availability of the infrastructure and services
* Provide accurate and timely reporting to group standards
* Contribute to the management and development of an appropriate infrastructure security policy.

This role would suit a Team Leader from an application support, systems support, or operations support background.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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