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Customer Service Advisor

Job Reference: MS/HQ00030745_1507646893
Location: Devon
Discipline: Customer Service
Salary Range:

£17000 to 17500 per Annum + Good Benefits

Job Type: Permanent

Your experience as a Customer Service Advisor will have an immediate impact on my client. You will be taking calls from our retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources

My client is one of the leading manufacturers of stoves, fireplaces and fires, supplying into countries worldwide

Key Responsibilities:

* Answering in-bound call from retailers with regards to orders and general enquiries.
Processing customer orders received via fax, telephone or email.
* Issuing customers with Pro-forma/Invoices, order acknowledgments and general administration.
* Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.
* Calculate customer discounts and carriage costs in relation to customer orders.
* Resolve any customer complaints which may have arisen, ensuring communication to the customer is timely, accurate and professionally managed.
* Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary.
* Support the field based Sales Teams.
* Develop a rapport with our dealer network and build relationships with immediate team, internal departments and customers.

Experience and Qualifications:

* Previous experience in dealing with customers over the telephone.
* Experience of working in a fast paced environment.
* Previously worked with CRM systems.
* Possess excellent communication skills both verbal and written.
* Computer literate - with sound knowledge of Microsoft

Job title: Customer Service Advisor x 3

Location: Exeter

Keywords: Customer Service, Technical Support

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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We have longstanding relationships with some of the best known companies both within the UK and internationally and often on an exclusive basis which allows us to present our candidates with only the best opportunities to support their career development.

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