Instrument Customer Support Desk Engineer

£21000 - £29000 per annum Pension, half day Fridays


Sam Griffin

Job Description

Looking for career development, working half days on Friday and a work home life balance? As a graduate with a degree in either Electrical Engineering, Physics, Physical Chemistry, Electronics or with previous work experience gained within one of these fields then I would like to hear from you.

As the successful Instrument Customer Support Desk Engineer will allow you gain a detailed understanding of the instruments/products, with training given to enable you to provide customers with a high standard of service, supporting service engineers and liaising with your plasma technology teams to get issues resolved.

Instrument Customer Support Desk Responsibilities:

  • To provide technical and diagnostic support to customers and field based engineers, via e-mail, telephone or where possible Teamviewer.
  • Liaise with L2 support desk, ensuring that all relevant information is passed to them in a clear, precise manner as and when an issue is escalated.
  • Liaise with relevant departments to arrange fast delivery of warranty parts on systems.
  • Continuously look for ways to improve what we do and the service we provide our internal and external customers.
  • Provide analysis and reports, so this data can help us understand how and where we can drive further service improvements.
  • Keep up to date with, and apply problem solving approaches to any challenges.

This is a great opportunity to join an established and global company as a Customer Support Desk Engineer - EMEA, who's systems provide process solutions for the etching of nanometre sized features, nanolayer deposition and the controlled growth of nanostructures. This role would suit either a recent graduate who is looking for structured career development or an experienced Engineer who is looking to work within the office rather than out in the field.

Benefits: A good work-life balance, private healthcare, a share incentive plan, 25 days annual leave, half-days on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your details on our talent management system to consider you for future opportunities.

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