Job Description

Temporary Customer Service Representative

A globally renowned blue-chip organisation that manufactures and supplies automotive parts to business of all sizes around the world, is now looking for an experienced Customer Services Representative to support their Solihull based team.

Reporting to the Customer Services Team Leader, you will support a small team of professionals dealing with an array of customers for the following:

  • Placing Orders
  • Arranging Deliveries
  • Accessing customer web portals to transfer to the internal system for processing
  • Liaising with customers via e mail and phone.
  • Customer order management from order to delivery.
  • Managing and resolving customer queries with a first-time resolution mind-set.
  • Working closely with the logistics team and external carriers.
  • Working toward team KPI`s and individual development KPI`s

The ideal candidate will have a strong customer focus, naturally going the extra mile to ensure the customer experience is the best it can be. Someone who challenges the status quo rather than settling for what's in front of them, offering alternative solutions if order lead times are high or stock is insufficient. You will have worked in customer services role for a similar business, working to strict KPI's that are based on customer experience.

If you're looking for an ongoing opportunity with a well-established business and team, than please apply via the link in this advert.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

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