Job Description

FLUENT FRENCH SPEAKER NEEDED!

Are you fluent in French and have a desire to deliver strong customer service? Are you looking to work for a vibrant, dynamic company who is the leader in their field? Then we want to hear from you!

The company is a successful online beauty retailer that has established itself as the market leader in the last ten years. They have a wide range of premium products and are renowned for delivering the highest level of customer service.

You will be responsible for:

  • Resolving queries/issues from customers in France and the UK
  • Aim to deliver first-time query resolution whilst ensuring a positive experience at all times
  • Work on any delivery issues from the third party delivery company and parcel carriers.
  • Accurately input information onto the company system

We would love to hear from you if you have had the following experience:

  • Dealing with customers through various channels of communication eg. phone, email, live chat and social media.
  • You may have worked as a customer service advisor, call handler, contact centre advisor, service advisor or service representative.
  • Experience in working with a range of CRM systems eg. Zendesk

Benefits:

  • This job is paying up to £21,000, plus discretionary bonus when the company meets financial targets.
  • Staff discount on company products.
  • 22 days rising to 25 days the longer you're there.
  • Early Friday finish on selected dates throughout the year.
  • Rewards for long-term employment.
  • Excellent training and career progression opportunities.

This job is easily commutable to anyone living in and around Northampton who owns their own transport.

If you're interested hearing more about the role then please apply online today!

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Engineering & Manufacturing, IT and Supply Chain & Procurement. We also recruit for Business Support roles & Executive level positions. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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