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Senior Support Engineer - 2nd/3rd

Job Reference: 32761_1537979749
Location: Buckinghamshire
Discipline:/ Information Technology
Salary Range:

£36000 to 45000 per Annum

Job Type: Permanent
 

An experienced Senior Support Engineer to provide 2nd/3rd line helpdesk support to external customers, assisting them with hardware and software problems. From an MSP background and used to working in a fast paced environment the successful Senior Support Engineer will on occasion travel to client sites and abroad, so a full UK driving licence and Passport is essential for the role.

Senior Support Engineers Responsibilities & Skills

* Primary role will be 3rd line service desk escalations, providing 3rd line technical support both remotely and client's sites
* Supporting 1st / 2nd line team.
* Overall responsibility for the progression and effective resolution of all support cases received in accordance with customer SLA requirements.
* Strong skills with Microsoft Cloud, 365, SharePoint Online, EMS, Azure
* Document network information for clients.
* Technical pre-sales support for client account managers
* Proven experience in Infrastructure support.
* Previous Service Desk and project delivery experience.
* MCPs, MCSA or MCTIP or a CCNA at least one of these certifications
* Strong knowledge of Microsoft based operating systems and Office 365
* Administration of Microsoft Exchange 2003-2016
* Good experience and understanding of LAN, WAN, VPN technologies
* Security technologies, including firewalls, UTM, anti-virus (SonicWall, Draytek, etc)
* Use of remote support tools, RDP, RMM
* Commercial understanding of IT project delivery.
* Excellent understanding of networking technologies

This is a great opportunity for a Senior Support Engineer to join an expanding organisation where they believe in excellent training and development opportunities for their staff.





Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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