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Customer Support Executive

Job Reference: NT/827461_1523361557
Location: Buckinghamshire
Discipline:
Salary Range:

£22000 to 24000 per Annum

Job Type: Contract
 
 

Customer Support Executive

2 years' FTC

£24,000 per annum

High Wycombe

Job description:

We have a fantastic opportunity for a Customer Support Executive to join a leading organisation company based in High Wycombe. You will be dealing with administrating orders and liaising with customers so ideally you'll have experience with both!

Key Responsibilities for the Customer Support Executive:

* Monitor preparation, delivery, payment and handover to end customer
* Provide call centre, web chat and email support for customer enquiries
* Provide customer support relating to finance applications and queries
* Monitor finance rejections and referrals, following procedures through to resolution
* Monitor dealer acceptance / rejection of part exchange vehicles and arrange collections for auction
* Process customer cancellations / amendments
* Arrange refunds where applicable
* Arrange home deliveries for cash buyers if requested
* Produce reports on sales and order status

Essential qualities:

* Experience in a product and customer focused environment
* Excellent administrative and customer service skills
* Excellent telephone manner
* Self motivated / positive attitude

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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