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Service Support Team Leader, EMEA - (SEMI)

Job Reference: 33384_1548669815
Location: Bristol
Discipline:/ Software and Electronics
Salary Range:

£ to per Annum + Negotiable

Job Type: Permanent

An exciting opportunity for a Service Support Team Leader, EMEA (SEMI) is required to organise the Support Solutions Team (12 Engineers) for installations and work closely with process engineering department to manage schedules. As the successful Service Support Team Leader you will ideally have previous experience of working in the SEMI sector, have previous support management skills with the ability to develop well thought-through plans to deliver their objectives preferred. The Service Support Team Leader will ensure that timely responses to calls and delivering an exceptional customer experience.

Service Support Team Leader (SEMI) Responsibilities & Experience required:

* Primarily office based however a willingness to travel overseas when required is essential.
* Keeping the customer regularly updated with informed on all issues, queries and problems received into the support solutions team.
* Work closely with the L1 EMEA desk and able to communicate directly with customer when required.
* Manage the system acceptances / sign-off phase for all systems, within the designated area.
* To achieve the effective scheduling of FSEs in the designated area.
* Identifies and understands the needs of both internal and external customers
* Confirms priorities and plans actions for the team to deliver results that meet objectives, regularly review changing circumstances and adapts actions accordingly.
* Creates and executes influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals.
* Complete and submit department KPI's monthly or as when required to Head of Service EMEA.
* Plan, organise and schedule all pre-installation, install, warranty and upgrades for the designated area.

The role of Service Support Team Leader EMEA (SEMI) would be an excellent opportunity for either an experienced Service Team Leader who is looking for more of an office based role or a Senior Engineer who is looking for that next step in their career having been a junior or deputy Service Support Team Leader.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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