Job Description

A global automotive retail business based in Solihull require a Customer Service Advisor, to work out of their Solihull HQ on an ongoing temporary basis. This position is initially for 6 months, then has the potential to turn permanent. The company need a Customer Service Advisor to support their client base with new order processing.

As the Customer Service Advisor you will deal with business to business inbound customer queries via email and telephone, and ensure the accurate processing of orders. The business pride themselves on the highest level of service to its customers and expects this from its staff.

You will initially work from the office 5 days a week during training, once up to speed you will work 3 days from the office and 2 from home.

As a Customer Advisor you will be responsible for:

  • Liaising with customers via e mail and phone.
  • Customer order management from order to delivery.
  • Managing and resolving customer queries with a first-time resolution mindset.
  • Working closely with the logistics team and external carriers.
  • Working towards team KPI`s and individual development KPI`s

We would love to hear from you if you have had the following experience:

  • A team player with great communication skills in a fast-paced team environment
  • Problem solving skills
  • Can multitask and prioritise
  • A can-do attitude
  • Experience of Microsoft packages is desirable

Hours: Mon to Thurs 8.30am-4.45PM Friday 8.30am-3.30pm.

As a Customer Service Advisor you will be able to work from home for part of the week following your training.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

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