6 Support Jobs Found

Required to join an established, market leading and best in its class software company, delivering support to software solutions across any of the following divisions - Human Resources, Payroll, Learning & Development, Compliance and payment software solutions (Direct Debit. Card Payments, Open Banking).

Benefits Include:

• A fully remote position
• Annual Bonus
• 25 day's (not including bank hols)
• Expenses paid foreign holidays

I am eager to speak to any application or software support engineer with experience of supporting any of the following solutions:

• HR / Human Resource / People Systems
• Payroll
• L&D / Learning & Development
• Payment solutions (Direct Debit, Card & Open Banking)

Daily activity will include:

• Provide 2^nd line application support
• Help customers with questions and allow them to get the most out of the software by resolving their queries in accordance with Milestones (SLA's)
• Provide high-level customer service via chat, telephone or email.
• Promoting the online Customer Success Portal, including helping customers register
• Writing, editing, and revising Knowledge Base article
• Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
• Also proactively identify any risks to service and the consequences to the business. You will drive and escalate mitigation.

If you are an experienced application support analyst or engineer and are actively looking to join an organisation that are experiencing excellent growth, where employees are the focus then please do contact me to discuss this further.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Required to join an established, market leading and best in its class software company, delivering support to software solutions across any of the following divisions - Human Resources, Payroll, Learning & Development, Compliance and payment software solutions (Direct Debit. Card Payments, Open Banking).

Benefits Include:

• A fully remote position
• Annual Bonus
• 25 day's (not including bank hols)
• Expenses paid foreign holidays

I am eager to speak to any application or software support engineer with experience of supporting any of the following solutions:

• HR / Human Resource / People Systems
• Payroll
• L&D / Learning & Development
• Payment solutions (Direct Debit, Card & Open Banking)

Daily activity will include:

• Provide 2^nd line application support
• Help customers with questions and allow them to get the most out of the software by resolving their queries in accordance with Milestones (SLA's)
• Provide high-level customer service via chat, telephone or email.
• Promoting the online Customer Success Portal, including helping customers register
• Writing, editing, and revising Knowledge Base article
• Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
• Also proactively identify any risks to service and the consequences to the business. You will drive and escalate mitigation.

If you are an experienced application support analyst or engineer and are actively looking to join an organisation that are experiencing excellent growth, where employees are the focus then please do contact me to discuss this further.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Required to join an established, market leading and best in its class software company, delivering support to software solutions across any of the following divisions - Human Resources, Payroll, Learning & Development, Compliance and payment software solutions (Direct Debit. Card Payments, Open Banking).

Benefits Include:

• A fully remote position
• Annual Bonus
• 25 day's (not including bank hols)
• Expenses paid foreign holidays

I am eager to speak to any application or software support engineer with experience of supporting any of the following solutions:

• HR / Human Resource / People Systems
• Payroll
• L&D / Learning & Development
• Payment solutions (Direct Debit, Card & Open Banking)

Daily activity will include:

• Provide 2^nd line application support
• Help customers with questions and allow them to get the most out of the software by resolving their queries in accordance with Milestones (SLA's)
• Provide high-level customer service via chat, telephone or email.
• Promoting the online Customer Success Portal, including helping customers register
• Writing, editing, and revising Knowledge Base article
• Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
• Also proactively identify any risks to service and the consequences to the business. You will drive and escalate mitigation.

If you are an experienced application support analyst or engineer and are actively looking to join an organisation that are experiencing excellent growth, where employees are the focus then please do contact me to discuss this further.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Required to join an established, market leading and best in its class software company, delivering support to software solutions on any of the following divisions Human Resources, Payroll, Learning & Development, Compliance and payment software solutions (Direct Debit. Card Payments, Open Banking).

Benefits Include:

• A fully remote position
• Annual Bonus
• 25 day's (not including bank hols)
• Expenses paid foreign holidays

I am eager to speak to any application or software support engineer with experience of supporting any of the following solutions:

• HR / Human Resource / People Systems
• Payroll
• L&D / Learning & Development
• Payment solutions (Direct Debit, Card & Open Banking)

Daily activity will include:

• Provide 2^nd line application support
• Help customers with questions and allow them to get the most out of the software by resolving their queries in accordance with Milestones (SLA's)
• Provide high-level customer service via chat, telephone or email.
• Promoting the online Customer Success Portal, including helping customers register
• Writing, editing, and revising Knowledge Base article
• Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
• Also proactively identify any risks to service and the consequences to the business. You will drive and escalate mitigation.

If you are an experienced application support analyst or engineer and are actively looking to join an organisation that are experiencing excellent growth, where employees are the focus then please do contact me to discuss this further.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Required to join an established, market leading and best in its class software - delivering support to software solutions on any of the following divisions Human Resources, Payroll, Learning & Development, Compliance and payment software solutions (Direct Debit. Card Payments, Open Banking).

Benefits Include:

• A fully remote position
• Annual Bonus
• 25 day's (not including bank hols)
• Expenses paid foreign holidays

I am eager to speak to any application or software support engineer with experience of supporting any of the following solutions:

• HR / Human Resource / People Systems
• Payroll
• L&D / Learning & Development
• Payment solutions (Direct Debit, Card & Open Banking)

Daily activity will include:

• Provide 2^nd line application support
• Help customers with questions and allow them to get the most out of the software by resolving their queries in accordance with Milestones (SLA's)
• Provide high-level customer service via chat, telephone or email.
• Promoting the online Customer Success Portal, including helping customers register
• Writing, editing, and revising Knowledge Base article
• Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
• Also proactively identify any risks to service and the consequences to the business. You will drive and escalate mitigation.

If you are an experienced application support analyst or engineer and are actively looking to join an organisation that are experiencing excellent growth, where employees are the focus then please do contact me to discuss this further.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

A fast growing, innovative software company based in the Loughborough area is seeking highly professional Customer Success Managers. You will be an integral part of the Customer Success Team, responsible for building and developing long-term partnerships with your client base.

You will be responsible for;

• Establishing yourself as a trusted advisor, working to develop and maintain a success plan
• Ensuring any issues or concerns are handled and implementing solutions quickly and efficiently
• Proactively monitoring and driving the features and functionality of the software
• Build and develop strong relationships with your client base
• Working to drive client retention

The successful candidate will have;

• Experience in a Customer Success role or software/technology Customer Service
• Passion for customer service
• Knowledge of business processes within either HR, ERP, Health & Social Care or Hospitality
• Experience delivering services such as configuration, training and health checks
• Prior experience of escalation management
• Excellent decision making and problem solving skills

Offering a salary of £30-35k or up to £45k in a Senior Customer Success Manager role, you will be working Monday - Friday 37.5 hours a week, 9am - 5:30pm with some flexibility. Ideally locally based or easily commutable to the Loughborough area, you will be required to be available to be based in the office up to a maximum of 2 days a week.

Benefits including 25 days annual leave plus bank holidays, match contributory pension, health care, giving back/charity days and an electric car scheme.

If you are looking to join a rapidly growing organisation, passionate about what they do, with brilliant career opportunities please Apply today!

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.