7 Support Jobs Found

Required for my client a leading software solutions business based in Staffordshire.

Benefits include:

• Free on site parking
• Company profit bonus scheme,
• Salary of up to £20k
• Excellent career prospects,

Owing to the internal progression of team members we are looking for enthusiastic 1^st line IT support consultants or engineers, who are experienced in providing first class customer application support, Working as part of a team of 1^st, 2^nd and 3^rd line engineers this role will include:

• Answering the incoming support telephone line
• Logging, investigating and diagnosis of incidents
• Monitoring support calls to ensure timely resolution
• Creating support documentation
• Identifying priority calls, and escalating appropriately

There is an excellent chance of progression for the right person, ideal candidates will have demonstrable experience of providing 1^st line IT support and would suit candidates whom one of the following backgrounds: Technical helpdesk, service desk or 1^st line.

Some Saturday working on a rota basis is required (maximum of 2 Saturdays/month depending on holidays)

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your details on our talent management system to consider you for future opportunities.

Technical Architect required by my client, a global supplier of services to the public sector.

Benefits include: competitive salary, 25 days annual leave plus bank holidays, pension scheme (matched up to 6%), training & development opportunities, and as a valued employee you will have access to a world of exclusive discounts and privileges including Childcare vouchers, Cycle to Work scheme, Mobile Phone discounts, Merlin Attractions and more!

Reporting into the Solution Manager Lead you will be responsible for:

• Producing IT infrastructure architecture
• Ensuring that the respective components support the overall solution needs/business requirements
• Typically work on a broad range of medium sized projects, from inception to in-life
• Support senior colleagues with more complex design solutions.

About You:

If you are an experienced consultant with advancing knowledge in the field of infrastructure architecture then we would like to talk to you, we ask only that

In addition to this you will be accountable for the IT infrastructure integrity within an IT solution context, whilst managing design dependencies and impacts of change.

• You have demonstrable experience as a IT Infrastructure Architect
• If you have previously produced architectural designs for infrastructure solutions
• You have a recognised relevant certification such as BCS Certificate in Enterprise & Solution Architecture, TOGAF 8/9, etc.

Any additional knowledge/experience of industry recognised certifications VCDX, CCIE, NetApp NCDA, etc would be an advantage though not mandatory.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your details on our talent management system to consider you for future opportunities.

Service Management System Support.

My client, a global services business currently require a 3^rd line IT support specialist to provide 3^rd line services to users and organisations for the Service Management Software and Systems.

This includes:

• Ensuring service requests are appropriately executed,
• The live service environment is operating correctly,
• The live service is being maintained correctly across the SIAM process model
• Supporting Incidents (or post Incident reviews) as required by providing insight and practical technical expertise.

You will additionally serve as a consultant for a variety of functional operations and provide technical assistance, advice and training related to ordering the Tooling Standard for the service management software Service, complex/expert use of the Service Management software/systems and if appropriate what variant would be best suited to meet the business need.

Currently supporting the following systems, however experience of other Service Management Software will be considered.

• Solarwinds,
• BMC,
• ServiceNow

Experience required would include:

• Degree educated or equivalent experience in Technical Support roles (2nd or 3rd level Technical Support) within an ITIL aligned organisation
• Demonstrable experience of working within the scope of the Tooling Standard Service, able to demonstrate a track record of providing technical support at an experienced level to internal and external teams.
• Demonstrable experience of working in a process and procedure led environment, able to track work activity and report as well as recommend improvements to process or procedures that improve performance, increase satisfaction or reduce costs.

The Service Management specialist will have a knowledge of supporting IT Tooling platforms, including but not limited to:

• Service Management ticketing platforms, self-service portal platforms, 3rd party ticketing system integration services, Service monitoring (e.g.switch, router, server, storage), security tools, License management tooling, service monitoring, application performance monitoring, event correlation services and automated escalation tools. ITS currently uses platforms from Solarwinds, BMC, Service Now and the role holder would benefit from expertise in this area.

This role, will be required as a minimum to obtain and retain BPSS clearance and depending on the Tooling Standard Service may require SC clearance

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your details on our talent management system to consider you for future opportunities.

Excellent career opportunity in a team orientated friendly, happy working support environment. Working for an MSP (Managed Service Provider) who are highly thought of within the industry and provide an excellent working environment with the chance to build on your career. Every team member is valued. Our MSP provider provides cloud based solutions to various clients across all sectors and is looking to expand their support team.

Role

• Providing 1st/2nd Line Support
• Cloud based solutions - Azure, AWS etc
• Virtualised platforms
• Working closely with customers

To be successful within this role I would be keen to speak to candidates with experience of working for an MSP (managed service provider) supporting cloud based environments as one of the following, Service Desk, 2nd Line Support, Cloud Engineer, Service Engineer or Infrastructure engineer.

In return you will be working for a highly thought of MSP who provide great career progression a salary between £23-£25k pa, based in Welwyn garden city, various shifts available, holiday, sick and overtime.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Engineering & Manufacturing, IT and Supply Chain & Procurement. We also recruit for Business Support roles & Executive level positions. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

Enjoy working on client sites providing anything from 1^st to 3^rd Line support, would you like to work for a company who offer fully supported training? Fancy taking a senior role within the support team, mentoring junior team members and being responsible for the day-to-day running of the Desktop environment and associated technologies?

Senior IT Support Engineer Responsibilities & Skills:

• Providing a high level of 2nd line to 3^rd Line desktop support covering Microsoft Windows technologies as well as some 3rd line support.
• Assisting with upgrades to software and systems.
• Excellent customer service skills developed working in an IT service-oriented environment.
• Microsoft Desktop operating systems (Windows 7/8/8.1/10)
• Microsoft Server operating systems (Windows Server 2008/2008 R2/2012/2012 R2/2016)
• Microsoft products including Active Directory, Exchange, Office 365, Microsoft Office Suite
• Cisco switching and routing configuration experience

Holding a Full UK driving license, this role will require travel to customer sites with an MCSA or equivalent professional qualification and ideally ITIL foundation level qualification, the Senior Support Engineer will be involved with IT project work, take ownership of complex issues and work closely with IT Management and senior technicians on technical development. This role would also suit someone who has worked in one of the following roles: 3^rd Line Engineer, Senior IT Engineer, Onsite IT Engineer or Service Desk Team Leader.

I look forward to discussing this permanent opportunity in more detail with you

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Engineering & Manufacturing, IT and Supply Chain & Procurement. We also recruit for Business Support roles & Executive level positions. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

Systems Support Analyst required for my client a Midlands based, award winning Legal 500 firm of solicitors.

The support analyst is required to provide 1^st and 2^nd line support across the IT Desktop and Infrastructure environment alongside providing systems support to the in house bespoke legal software.

You will be required to learn the scripting tools associated with my client's Case Management Software to provide on-going support and training internally.

Duties will include -

• Programming and scripting using software developed externally by a bespoke software house offering integrated case management and accounts solutions for solicitors
• Evaluating and implementing projects to integrate other third party software with the existing systems
• Developing client facing solutions as the need arises
• Liaising with software suppliers to develop new solutions or solve problems
• Supporting users on a range of software and hardware issues
• Supporting the IT network manager
• Working with the IT database administrator to enhance the use of the systems and the user experience
• Training new and existing users
• Dealing with IT aspects of the firms archiving
• Health and safety IT assessment

The successful candidate will need experience with

• Learning and using new programming/scripting languages
• Multi-tasking within a small IT team
• Prioritising and completing projects and tasks to deadlines
• Liaising effectively with third party software suppliers and with users

This is a great opportunity to take on a role that is not limited in its scope, the only limit is your own experience and ability to learn new skills.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Engineering & Manufacturing, IT and Supply Chain & Procurement. We also recruit for Business Support roles & Executive level positions. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

Seeking an experienced Group IT Support Technician to assist in the provision and support of day-to-day use of all the Group's IT systems across its multi-site operations - over 200 users across 9 sites plus home and field-based employees.

The successful Group IT Support Technician will be responsible for the administration of the corporate network, servers (physical and virtual), SANs, client installation, configuration and technical support. The IT Support Technician will have previous experience of managing secure networks in a MS-Windows environment in a multi-disciplined organisation.

Group IT Support Technician Skills & Responsibilities:

• Build and deploy desktop, mobile and peripheral hardware equipment.
• Configure and maintain network routing and switching hardware.
• Maintenance of MS-Windows Active Directory including profiles, security groups and Group Policies.
• Ensure system backups, anti-virus and malware procedures are continued to be reviewed, tested and upgraded.
• Train end users to make appropriate and safe use of the IT infrastructure.
• Demonstrable knowledge of Windows Server and desktop operating systems configuration & troubleshooting.
• TCP/IP networking, DNS, DHCP, Active Directory, GPO, and Powershell scripting skills are essential for this position.
• Knowledge of virtual network technologies, specifically VMware.
• Security and backup solutions, particularly, Veeam, Symantec, Watchguard
• Experience of MS-Office 2010, 2013 or 2016.
• Excellent troubleshooting, diagnostic, problem-solving and communication skills

IT Support Technicians Benefits include: 24 days holiday, Pension Scheme, Free Eye Test, Life Assurance etc

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.