9 Support Jobs Found

IT support Engineer required to join an established team of internal support engineer working with my client, a West Midlands based logistics business.

• Free Parking
• Salary to £35k
• 28 days holiday including bank hols

Working in a small team, the role will be responsible for the availability and performance of the groups IT systems, covering servers, switches and telecoms. The role will be responsible for problem resolution and proactive maintenance of infrastructure equipment.

Job Objectives

• Work within the IT team, responding to incident and problem tickets on our helpdesk software
• Deploy and distribute desktop equipment to users
• Manage and maintain the Windows Server and Active Directory environments
• Manage virtualisation technologies like Hyper-V and VMware
• Responsible for network management including switch and wireless configuration
• Maintain systems security and virus detection systems
• Support users on desktop applications, including Dynamics Navision, Office 2019 and several bespoke systems
• Maintain and implement documentation on systems and services
• Keep up to date with technology and service developments within the industry and make recommendations where appropriate
• Liaise with 3^rd Party companies or contractors to resolve issues where required
• Identify Improvement Points throughout the business and make recommendations
• Training of staff on IT systems
• Assisting the other members of the team resolve issues
• Ensure policies and procedures are followed throughout the organisation and breaches are reported to your team leader

Skills - Required

• Microsoft Windows Server 2008/2012/2016 administration
• VMWare & Hyper-V Virtualisation Technologies
• Active Directory Management and GPO administration
• Microsoft Exchange 2016 administration
• Microsoft SQL Server 2008 administration
• Backup and DR solutions
• Terminal Services administration
• Knowledge of Cisco networking technologies
• Telecoms administration
• Networking Principles
• SharePoint Administration
• Server Hardware and Management including Storage Arrays
• Excellent communication skills and provide exceptional service

This role would suit a West Midlands based IT Support Engineer at 2^nd line as a minimum

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

IT support Engineer required to join an established team of internal support engineer working with my client, a West Midlands based logistics business.

• Free Parking
• Salary to £35k
• 28 days holiday including bank hols

Working in a small team, the role will be responsible for the availability and performance of the groups IT systems, covering servers, switches and telecoms. The role will be responsible for problem resolution and proactive maintenance of infrastructure equipment.

Job Objectives

• Work within the IT team, responding to incident and problem tickets on our helpdesk software
• Deploy and distribute desktop equipment to users
• Manage and maintain the Windows Server and Active Directory environments
• Manage virtualisation technologies like Hyper-V and VMware
• Responsible for network management including switch and wireless configuration
• Maintain systems security and virus detection systems
• Support users on desktop applications, including Dynamics Navision, Office 2019 and several bespoke systems
• Maintain and implement documentation on systems and services
• Keep up to date with technology and service developments within the industry and make recommendations where appropriate
• Liaise with 3^rd Party companies or contractors to resolve issues where required
• Identify Improvement Points throughout the business and make recommendations
• Training of staff on IT systems
• Assisting the other members of the team resolve issues
• Ensure policies and procedures are followed throughout the organisation and breaches are reported to your team leader

Skills - Required

• Microsoft Windows Server 2008/2012/2016 administration
• VMWare & Hyper-V Virtualisation Technologies
• Active Directory Management and GPO administration
• Microsoft Exchange 2016 administration
• Microsoft SQL Server 2008 administration
• Backup and DR solutions
• Terminal Services administration
• Knowledge of Cisco networking technologies
• Telecoms administration
• Networking Principles
• SharePoint Administration
• Server Hardware and Management including Storage Arrays
• Excellent communication skills and provide exceptional service

This role would suit a West Midlands based IT Support Engineer at 2^nd line as a minimum

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

System/Software support engineer required to join my client, one of the UK's leading software solutions business, providing sector specific software across a large number of professional services sectors.

Role offers a competitive salary, 25 days holiday, the chance to work remote or part remote depending on your location, healthcare, an annual bonus, free parking. Plus a number of other workplace benefits.

A remote or part remote role depending on your location.

As part of a team you will provide software support to customers predominately across either ERP or finance systems, ideally with good experience of SQL.

- Activities will include but not be limited to the following:

• Help customers with questions and allow them to get the most out of the software by resolving their queries in accordance with (SLA's)
• Provide high-level customer service via chat, telephone or email.
• Promoting the online Customer Success Portal, including helping customers register
• Writing, editing, and revising Knowledge Base articles
• Take initiative and support continuous improvement of customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
• Also proactively identify any risks to service and the consequences to the business. You will drive and escalate mitigation.
• Ensure that the quality of the support meets The Customer Service standards by delivering against and exceeding your objectives.

Your experience should include a combination of the following:

• External Software Support experience
• You will have either ERP of finance system support experience
• MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure
• An ability to grasp technical concepts and new product functionality quickly
• Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
• You are a role model for best practice and actively promote it. You deliver value to the business, effectively, efficiently and to a high standard
• A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike
• You work at pace, are goal orientated and have a strong delivery focus
• You remain calm and professional when handling challenging queries
• Have Enthusiasm in busy periods and ability to work in a team

This role will suit a software or application support specialist with experience across either ERP or Finance Systems,

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Software / Application support engineer required to join my client, one of the UK's leading software solutions business, providing sector specific software across a large number of professional services sectors.

Role offers a competitive salary, 25 days holiday, the chance to work remote or part remote depending on your location, healthcare, an annual bonus, free parking. Plus a number of other workplace benefits.

A remote or part remote role depending on your location.

As part of a team you will provide software support to customers predominately across either ERP or finance systems, ideally with good experience of SQL.

- Activities will include but not be limited to the following:

• Help customers with questions and allow them to get the most out of the software by resolving their queries in accordance with (SLA's)
• Provide high-level customer service via chat, telephone or email.
• Promoting the online Customer Success Portal, including helping customers register
• Writing, editing, and revising Knowledge Base articles
• Take initiative and support continuous improvement of customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
• Also proactively identify any risks to service and the consequences to the business. You will drive and escalate mitigation.
• Ensure that the quality of the support meets The Customer Service standards by delivering against and exceeding your objectives.

Your experience should include a combination of the following:

• External Software Support experience
• You will have either ERP of finance system support experience
• MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure
• An ability to grasp technical concepts and new product functionality quickly
• Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
• You are a role model for best practice and actively promote it. You deliver value to the business, effectively, efficiently and to a high standard
• A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike
• You work at pace, are goal orientated and have a strong delivery focus
• You remain calm and professional when handling challenging queries
• Have Enthusiasm in busy periods and ability to work in a team

This role will suit a software or application support specialist with experience across either ERP or Finance Systems,

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Software / Application support engineer required to join my client, one of the UK's leading software solutions business, providing sector specific software across a large number of professional services sectors.

Role offers a competitive salary, 25 days holiday, the chance to work remote or part remote depending on your location, healthcare, an annual bonus, free parking. Plus a number of other workplace benefits.

A remote or part remote role depending on your location.

As part of a team you will provide software support to customers predominately across either ERP or finance systems, ideally with good experience of SQL.

- Activities will include but not be limited to the following:

• Help customers with questions and allow them to get the most out of the software by resolving their queries in accordance with (SLA's)
• Provide high-level customer service via chat, telephone or email.
• Promoting the online Customer Success Portal, including helping customers register
• Writing, editing, and revising Knowledge Base articles
• Take initiative and support continuous improvement of customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
• Also proactively identify any risks to service and the consequences to the business. You will drive and escalate mitigation.
• Ensure that the quality of the support meets The Customer Service standards by delivering against and exceeding your objectives.

Your experience should include a combination of the following:

• External Software Support experience
• You will have either ERP of finance system support experience
• MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure
• An ability to grasp technical concepts and new product functionality quickly
• Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
• You are a role model for best practice and actively promote it. You deliver value to the business, effectively, efficiently and to a high standard
• A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike
• You work at pace, are goal orientated and have a strong delivery focus
• You remain calm and professional when handling challenging queries
• Have Enthusiasm in busy periods and ability to work in a team

This role will suit a software or application support specialist with experience across either ERP or Finance Systems,

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

IT support engineer focusing across 1^st and 2^nd line infrastructure support is required for my client and international specialist manufacturing business.

Support will be provided across 4 sites based in Warwick, Leicester, Redditch & Chesterfield, these sites will be visited weekly so you can be based officially at any of these locations that would be most convenient for you - due to the requirement to visit these locations, only candidates with their own vehicle will be considered.

Benefits include:

• Healthcare/pension
• Free parking
• Full expenses

Working closely with the lead support specialist you will be responsible for the management and maintenance of all IT equipment in line with company procedures and standards. Contribute and assist with the running of Business Systems in use throughout the company. Working with global teams and providing support for local and remote users.

Key functions will include but not be limited to the following:

• IT Server & Network Support
• Configuration & Installation
• Maintenance
• Administration

Technical experience required:

• 1^st / 2^nd line support
• PC, Server and Network management
• Backup Administration
• Active Directory, DNS, DHCP
• Microsoft Windows XP/7/10
• Microsoft Server 2008R2/2012/2016/2019/Hyper-V
• Virtualise Infrastructure Environment
• Microsoft Office Applications (Office Suite, PowerBI etc⣦)

This role would suit either a 2^nd line support analyst or a 1^st line analyst who is keen to progress.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

IT support Engineer required to join an established team of internal support engineer working with my client, a West Midlands based logistics business.

• Free Parking
• Salary to £35k
• 28 days holiday including bank hols

Working in a small team, the role will be responsible for the availability and performance of the groups IT systems, covering servers, switches and telecoms. The role will be responsible for problem resolution and proactive maintenance of infrastructure equipment.

Job Objectives

• Work within the IT team, responding to incident and problem tickets on our helpdesk software
• Deploy and distribute desktop equipment to users
• Manage and maintain the Windows Server and Active Directory environments
• Manage virtualisation technologies like Hyper-V and VMware
• Responsible for network management including switch and wireless configuration
• Maintain systems security and virus detection systems
• Support users on desktop applications, including Dynamics Navision, Office 2019 and several bespoke systems
• Maintain and implement documentation on systems and services
• Keep up to date with technology and service developments within the industry and make recommendations where appropriate
• Liaise with 3^rd Party companies or contractors to resolve issues where required
• Identify Improvement Points throughout the business and make recommendations
• Training of staff on IT systems
• Assisting the other members of the team resolve issues
• Ensure policies and procedures are followed throughout the organisation and breaches are reported to your team leader

Skills - Required

• Microsoft Windows Server 2008/2012/2016 administration
• VMWare & Hyper-V Virtualisation Technologies
• Active Directory Management and GPO administration
• Microsoft Exchange 2016 administration
• Microsoft SQL Server 2008 administration
• Backup and DR solutions
• Terminal Services administration
• Knowledge of Cisco networking technologies
• Telecoms administration
• Networking Principles
• SharePoint Administration
• Server Hardware and Management including Storage Arrays
• Excellent communication skills and provide exceptional service

This role would suit a West Midlands based IT Support Engineer at 2^nd line as a minimum

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

1^st line software Support Engineer required for a 12 month fixed term contract (FTC), working with one of the UK's leading software solutions businesses.

The role offers:

• A Competitive Salary
• Giving Back/Charity days
• Quarterly Socials
• Free Parking
• Pension/healthcare

Working partly remotely and partly from offices in Leicestershire you will be working for a "best in class" fast growing software business providing 1^st line software support to a range of external customers.

The role:

• Provide high-level customer service via chat, telephone or email.
• Help customers with questions and allow them to get the most out of the software by resolving their problems so they can focus on what is really important for their business.
• Take initiative and support continuous improvement of the customers experience by proactively identifying and researching potential challenges and creating solutions
• Promoting the online Community, including helping customers register
• Writing, editing, and revising Knowledge Base articles
• Ensure that the quality of the support meets The Customer Service standards by delivering against and exceeding your objectives.

Your experience:

• The ability to develop a broad knowledge of the software and its debugging tools.
• An ability to grasp technical concepts and new product functionality quickly.
• Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
• The ability to act as a role model for best practice. You actively promote it. You deliver value to the business, effectively, efficiently and to a high standard.
• Good communication skills.
• You are a confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike.
• You work at pace, are goal orientated and have a strong delivery focus.

This role would suit a 1^st line services desk, helpdesk or support analyst ideally with 12 months software support experience.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

IT support engineer focusing across 1^st and 2^nd line infrastructure support is required for my client and international specialist manufacturing business.

Support will be provided across 4 sites based in Warwick, Leicester, Redditch & Chesterfield, these sites will be visited weekly so you can be based officially at any of these locations that would be most convenient for you - due to the requirement to visit these locations, only candidates with their own vehicle will be considered.

Benefits include:

• Healthcare/pension
• Free parking
• Full expenses

Working closely with the lead support specialist you will be responsible for the management and maintenance of all IT equipment in line with company procedures and standards. Contribute and assist with the running of Business Systems in use throughout the company. Working with global teams and providing support for local and remote users.

Key functions will include but not be limited to the following:

• IT Server & Network Support
• Configuration & Installation
• Maintenance
• Administration

Technical experience required:

• 1^st / 2^nd line support
• PC, Server and Network management
• Backup Administration
• Active Directory, DNS, DHCP
• Microsoft Windows XP/7/10
• Microsoft Server 2008R2/2012/2016/2019/Hyper-V
• Virtualise Infrastructure Environment
• Microsoft Office Applications (Office Suite, PowerBI etc⣦)

This role would suit either a 2^nd line support analyst or a 1^st line analyst who is keen to progress.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.